Customer support.

Contact our helpdesk

We are here for you

Fatman’s helpdesk is open on weekdays from 8am to 4pm. The answers to the most commonly asked questions can be found below. If you do not find the answer to your question here, please submit your contact request using the contact form or by email helpdesk@fatman.fi.

You can login to Frame from the link below

FRAME LOGIN

FAQ

Username and rights

Do you need to update roles or user rights in your database?

Please contact the Admin User of your database or your own supervisor. Fatman’s helpdesk is not allowed to do any modifications without approval from the Admin User of the database.

Have you lost or forgotten your password?

Please use the “Did you forget your password” function from the main login page. Please note that by default the Login is your email but it can be created in other format also. If you do not remember the correct login, contact the Admin user of your database or your own supervisor.

Do you need a new Login for Fatman Frame or do you want to update information of an existing Fatman Login?

Please contact the Admin User of your database or your own supervisor. According to the contract, Admin User is responsible for administration of all logins. Fatman Technical support is not allowed to do any modifications to logins without direct request from the Admin User of the database.

Technical Fault situation

Login problems after the password has been verified?

Reload your browser (Ctrl+F5) and delete cookies and try again. Try Login from another device. If the problem still continues, report it to the Admin User of your database who will forward the issue to Technical Support if needed.

Other technical problem with Fatman Frame?

Make sure that you are using a supported browser (Google Chrome and Edge). Try with another browser to make sure that the problem is not browser related. Refresh your browser (Ctrl + F5) and delete cookies. Try another device and is if possible also with other internet connection, especially if you are using Frame with mobile connection. If the problem still repeats, please Contact Fatman Technical Support with the Contact Form.

Did Fatman Frame give an error page or failure notification?

Please contact Fatman Technical Support by filling this short form.

Production Updates

Subscribe release notes

We regularly send our customers email newsletters about new features of our products. If you are not already on our mailing list, you can order release notes to your email via the link below.

SUBSCRIBE RELEASE NOTES
New issue after the last production update?

Reload your browser (Ctrl+F5) and delete cookies and try again. Try Login from another device. If the problem still continues, please report it directly to Fatman Technical Support.

Problems during the update?

Production update is every second Wednesday between 16.00-18.00. During this time Frame can be used but some functions might be unavailable for a while. Please login again after the update before contacting Fatman Technical Support.

You can subscribe to more detailed information about updates in your email and check the progress of the update here.

Customer support contact form

  • Can be verified by clicking the red arrow on the top right corner
  • Which module? What were you doing when the problem happened? Exact time when the problem started? How many users are affected by the fault? Please read this very short FAQ before sending the message.
  • Accepted file types: jpg, png, pdf, Max. file size: 8 MB.
    We kindly ask you to attach a screenshot or record a video clip from your screen so that it shows the module, all tabs, and URL address.
  • This field is for validation purposes and should be left unchanged.

Interested?

Please leave a message and we will get back to you as soon as possible

Contact us

Contact request

This field is for validation purposes and should be left unchanged.